Behind the paper
The paper,
and the story around it.
A published paper presents the polished result of a research process. These pages take nine of my publications and open them up: what the problem was, what we did, what came out, and, for once, how the idea actually came about.
01 / Human–AI relationships
What changes when AI becomes a companion, collaborator, or agent?
About this themeDesigning virtual in-vehicle assistants for a convincing user experience
A car is a hard place for a voice assistant. These guidelines say what to get right, and quietly introduce the idea of a companion.
Toward a design theory for virtual companionship
What turns a conversational agent from an assistant into a companion, and how can that be designed on purpose?
Me and MY Replika: how psychological ownership of AI companions forms
People call their AI companion “mine”. Design features alone do not produce that feeling. What users perceive the system to enable does.
02 / Design knowledge & theory
How can we learn from what we build, and build on what we learn?
About this themeDeveloping design principles as navigation in the design knowledge space
Design principles often end up too vague or too specific. This paper explains why, and offers a way to reason about it.
Making the implicit explicit: excavating latent design knowledge with AI
Engineering papers are full of design knowledge that is never written down as such. AIDE is a pipeline that digs it out, with people in charge.
03 / AI in work & services
How can human–AI collaboration be designed and organized in practice?
About this themeConceptualizing hybrid intelligent service ecosystems
When people and AI co-create value together, the whole service ecosystem changes. This paper gives that change a vocabulary.
Schnitzel-Prediction: designing human–AI collaboration for cafeteria demand forecasting
Around a fifth of prepared cafeteria meals end up in the bin. The fix is not a better algorithm but a better partnership between the cook and the model.
04 / Education, society & culture
Whose needs, values, and knowledge guide digital design?
About this themeThese pages summarise and interpret the published papers in my own words. They are not a substitute for the papers themselves, which remain the citable record. Each page links to the original publication.
All publications