Trustworthy human–AI collaboration and the design and scaling of AI systems in financial services
KIN Center for Digital Innovation, Vrije Universiteit Amsterdam
Talks
A selection of invited talks across academia and practice, sharing ongoing research, emerging ideas, and the questions that shape my work.
KIN Center for Digital Innovation, Vrije Universiteit Amsterdam

DekaNXT, DekaBank
Invited industry talk with Doreen Mahnke (Flow Factory, Sparkassen-Finanzgruppe) on the joint research lab and three psychological risks in AI-based customer services: cognitive dissonance, instinctive distrust of non-human agents, and violated expectations.
AAI-Impulse #10, Marketing Club Braunschweig and Arbeitsausschuss Innenstadt Braunschweig e.V.
Event theme: Retail in times of COVID-19, opportunities and challenges of digitalization.
Shopify Meetup Hannover
Practical experiences from an e-commerce transformation.
Conference presentations of my papers are not listed separately. They appear with the respective publication.
All publications